Office Policies

We are here for YOU!

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Get your questions answered and your appointments scheduled during the following hours:

Monday – Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 4:30 p.m.

Your Appointments

Using a fully digitized scheduling system gives you the appointment times that work best for you and your family. Because our office is completely paperless, we provide you with a higher quality care while maintaining the luxury of running on time.

We value your time and understand you are busy, so we offer after school/work options for routine appointments. Longer appointments happen on weekday mornings. These include the day the braces are put on and taken off. By reserving time for longer, and comfort and emergency appointments in the mornings, we serve more patients on their regular 6 to 8 week appointments during the afternoon.

Late Arrivals

Please know that you are responsible for remembering your appointments and arriving on time. Arriving late may require us to reschedule your appointment for another day.

Cancellations

To reschedule your appointment we request a 24-hour notice. Please note that if you cancel or arrive late to appointments, your treatment time may be extended.

Emergency Visits

If a bracket or band becomes loose, or you experience any discomfort, please call our office. Depending on the urgency of the problem, we may ask you to schedule an appointment to correct the problem.

We create these scheduling policies to ensure the success of your orthodontic treatment. Working together, we build a true partnership with a single common goal – to achieve and maintain your beautiful, healthy smile.

E-mail and Texting Services

We provide e-mail and texting services for your convenience. We send appointment reminders via e-mail and/or text messages (normal data and message rates apply). If you haven’t opted in to this service, please speak with a member of our team at your next visit.

In addition to appointment reminders, we partner with Orthodontext to send you reminders to wear your elastics, aligners or even retainers. These text reminders can be added or suspended and are a fantastic way to keep your orthodontic treatment on track. Ask a member of our team on your next visit!

Payment options

We partner with OrthoFi to offer flexible financing arrangements to meet your budget. You can access up-to-the-minute account balance, past and upcoming payments, as well as change methods of payments at your convenience. If you require assistance logging into your account, please contact our office.

We hope you appreciate our commitment to technology. Please let us know!